Changed your mind?
If the product doesn't suit your needs and is unused, you can return it within our 30 days extended returns period and we'll process a full refund for you.
Think there's a fault with your gear?
First step, head on over to our Troubleshooting area. Here you will find solutions to many common issues, many with quick fixes.
If the fault still persists, not to worry, drop us a message using the form below and we'll happily assist.
We recommend having a quick browse at our Refund & Return Policy for more detailed information, prior to following the steps below.
chatworthweb offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
Standard delivery Get it in 3-5 working days | |
|---|---|
Orders over £100: All day delivery. Order anytime: | FREE |
Orders under £100: All day delivery. Order anytime: | £5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | £10 |
Next day delivery Get it next day, 7 days a week | |
|---|---|
All day delivery. Order by 9pm. | £5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | £10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
Standard delivery Get it in 2 working days | |
|---|---|
All day Delivery from 7am - 8pm. Order anytime: | Fromu££20 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From £35 |
Next day delivery it next day on weekdays | |
|---|---|
All day delivery from 7am - 8pm. Order by 7pm: | Fromu£30 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From £40 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
FAQs
Simply follow the steps on this page and fill out the returns form (to the left-hand side on desktop or above if you’re viewing on your mobile)
If you notify us within 30 calendar days of receiving the delivery and the product is ‘as new’, unused and it’s original packaging, then you’re entitled to a full refund, switch to a different product we have in stock or store credit - no problem. You’ll just need to cover the shipping costs back to us and make sure you’ve followed the guidelines in our Returns Policy.
Sadly, manufacturers don't provide replacement packaging, so a value may be deducted from your refund for packaging which has been damaged/defaced.
We have a Dead On Arrival (DOA) period of 30 days, so you can return your product(s) for a replacement, store credit or refund, however, please first and one of our specialists will help troubleshoot the problem before you send it back. See our Returns Policy for more info.
*Please note: Any product found to be not faulty will be returned to you and you will be charged the cost of the return shipping.
enough, but that's not all that it takes to get things back on track.
We’ve got you covered. If a fault occurs with any of your gear out with the 30 days Dead On Arrival (DOA) period, then as long as your item is still within the manufacturer’s warranty period, you’re entitled to a warranty repair or replacement, depending on the product. Fill out the form on this page with your details and we’ll take care of the rest. found to be not faulty will be returned to you and you will be charged the cost of the return shipping.
enough, but that's not all that it takes to get things back on track.
I'm afraid, we're not able to offer advanced replacements but as soon as we receive the faulty item and confirm the fault, we'll have a new one dispatched immediately. shipping.
enough, but that's not all that it takes to get things back on track.
