Return Policy
Thank you for shopping at ChatWorthWeb.com.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return under the following conditions:
If the item is unused & in original condition
You have 14 days from the date of delivery to request a return.
The product must be:
Unused
In original packaging
With all accessories, manuals, and labels
If the item is faulty or damaged
You must report the issue within 48 hours of delivery.
Provide clear photo/video evidence of the fault or damage.
We will arrange a replacement, repair, or refund according to UK consumer law.
Non-returnable items
For hygiene and product integrity reasons, the following cannot be returned:
Opened or used processors (CPU)
Opened motherboards, RAM, graphics cards, and storage devices once installed
Software, digital licences, product keys
Custom-built PCs
Clearance or “B-grade” items (unless faulty)
2. Return Process
To start a return, please contact our support team:
📧 Email: support@chatworthweb.com
📞 Phone: 0330 179 7673
Please include:
Order number
Item(s) you want to return
Reason for return
Photo/video evidence if item is faulty
Once approved, we will provide return instructions and shipping details.
3. Return Shipping Costs
Customer pays return postage for unwanted or incorrectly ordered items.
We cover shipping costs if the item is faulty, damaged, or incorrect due to our error.
We recommend using a tracked and insured courier service, as we are not responsible for lost or damaged return parcels.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the refund status.
Approved refunds will be issued:
Within 5–10 business days
To the original payment method
Deductions may apply for:
Missing accessories
Damaged packaging
Signs of installation or use
Return shipping costs (where applicable)
5. Exchanges
We can offer exchanges for:
Wrong item ordered
Faulty or damaged items
Exchanges are subject to stock availability.
6. Warranty Claims
Most products come with a manufacturer warranty (typically 1–3 years).
If your product develops a fault after the return period, we can assist you with a warranty claim.
7. Contact Us
If you have questions about our return and refund policy, please contact us: